Returns & Exchanges Policy
Returns & Exchanges Policy
At Nile & Nova, we want you to love your jewellery. If for any reason you are not completely satisfied with your purchase, we offer returns on eligible items within 14 days of delivery.
14-Day Returns
You may request a return within 14 days of receiving your order, provided that the item:
• Is unworn and unused
• Is in its original condition
• Is returned in its original packaging
• Shows no signs of damage, wear, or alteration
To begin a return, please contact us at info@nileandnova.com with your order number and reason for return.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 14 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
Once reviewed, we will arrange a replacement, exchange, repair, or refund where appropriate.
How to Request a Return
To request a return, please email:
Please include your order number and details of your request.
We aim to respond within 1–2 business days.
Returns should not be sent until return instructions have been provided and approved.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent incorrectly.
We recommend using a tracked shipping service, as Nile & Nova cannot be responsible for returns lost during transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method used at checkout.
Please allow up to 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return relates to a faulty, damaged, or incorrect item.
Exchanges
We currently offer exchanges subject to product availability.
If you would like a different item, size, or design, please contact us and we will do our best to assist.
Non-Returnable Items
The following items cannot be returned:
• Items returned more than 14 days after delivery
• Items that have been worn, used, damaged, or altered after delivery
• Gift cards
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
We are committed to providing excellent customer service and will always do our best to resolve any issues fairly and promptly.