FAQs

Frequently Asked Questions

 

What is Nile & Nova jewellery made from?

All Nile & Nova jewellery is crafted from genuine sterling silver. We carefully select materials that offer both lasting quality and timeless style, creating pieces designed to be worn, loved, and enjoyed for years to come.

Material information is provided on each individual product page so you can shop with confidence.

 

How do I know my jewellery is genuine sterling silver?

Every Nile & Nova piece is crafted from sterling silver and features an authenticated 925 hallmark stamp where the design allows. The 925 hallmark is an internationally recognised indication that the piece contains 92.5% pure silver, which is the standard for sterling silver jewellery.

We are committed to using genuine sterling silver and providing accurate product information for every item we sell.

 

Where is your jewellery made?

Our jewellery is handcrafted by skilled artisans in Egypt, a country with a rich history of craftsmanship spanning thousands of years. Every piece is created with care and attention to detail, combining traditional techniques with contemporary design.

Nile & Nova was inspired by the connection between Cairo and Rome, bringing together heritage, artistry, and modern self expression.

 

Where do you ship from?

All orders are carefully prepared and dispatched from our base in Rome, Italy.

Before shipment, each piece is quality checked and packaged to ensure it arrives safely and beautifully presented.

 

Do you offer international shipping?

We currently ship to selected countries available at checkout and are working towards expanding our delivery options in the future.

If your country is available during checkout, we are able to ship to your location. If it does not appear, shipping is not currently available there.

 

How long does shipping take?

Orders are typically processed within 1–3 business days before dispatch.

Once shipped, standard delivery generally takes approximately 3–7 business days, depending on the destination and courier service selected.

Please note that delivery times are estimates and may occasionally be affected by customs procedures, public holidays, or factors outside our control.

 

How much does shipping cost?

Shipping costs are automatically calculated at checkout based on your location and chosen delivery method.

We offer free standard shipping on orders over €80.

All available shipping options and costs will be clearly displayed before you complete your purchase.

 

Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 48 hours for tracking updates to appear after receiving your dispatch confirmation.

 

Do you accept returns?

Yes. We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must be unworn, unused, and returned in their original packaging. We kindly ask that you contact us before sending an item back so we can provide return instructions and ensure the process runs smoothly.

Further information can be found in our Returns & Exchanges Policy.

 

How do I request a return?

To request a return, please contact us at info@nileandnova.com within 14 days of receiving your order.

Please include your order number and the reason for your return request. Once approved, we will provide instructions for returning your item.

 

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

 

What should I do if my item arrives damaged or faulty?

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your delivery.

Include your order number, a brief description of the issue, and photographs where possible. Once reviewed, we will work quickly to arrange a suitable solution, which may include a replacement, exchange, repair, or refund where appropriate.

Customer satisfaction is extremely important to us, and we will always do our best to resolve issues fairly and promptly.

 

Can I exchange an item?

Yes. Exchanges may be offered subject to product availability.

If you would like to exchange an item, please contact us and we will do our best to assist you.

 

How should I care for my jewellery?

To help preserve the beauty and longevity of your jewellery, we recommend storing pieces in a dry place when not in use.

Avoid prolonged exposure to water, perfumes, lotions, cleaning products, and harsh chemicals. Gently polishing your jewellery with a soft cloth can help maintain its shine over time.

Proper care will help keep your pieces looking their best for years to come.

 

Will sterling silver tarnish?

Sterling silver is a precious metal and may naturally develop tarnish over time when exposed to air, moisture, or certain chemicals.

This is completely normal and can usually be removed with a soft polishing cloth. With proper care and storage, your jewellery can maintain its beauty for many years.

 

Is your jewellery suitable for sensitive skin?

Sterling silver is generally well tolerated by most people with sensitive skin. However, sensitivities can vary from person to person.

If you have specific allergies or concerns, please contact us before purchasing and we will be happy to provide additional information where available.

 

Can I wear my jewellery every day?

Yes. Our pieces are designed for everyday wear as well as special occasions.

To keep your jewellery looking its best, we recommend removing it before swimming, showering, exercising, or using cleaning products.

 

Can I purchase jewellery as a gift?

Absolutely. Nile & Nova jewellery makes a thoughtful gift for birthdays, celebrations, milestones, and everyday moments.

Every order is carefully packaged to create a beautiful unboxing experience, making it ready to gift upon arrival.

 

Is my payment information secure?

Yes. All transactions on our website are processed through secure, encrypted payment systems designed to protect your personal and payment information.

We do not store your payment card details.

 

How can I contact Nile & Nova?

If you have any questions regarding products, orders, shipping, or returns, we would love to hear from you.

Email: info@nileandnova.com

We aim to respond to all enquiries within 1–2 business days and will do our best to assist as quickly as possible.